Is your online support community leaving money on the table? – KMWorld Magazine
Customers rely on online support communities to provide an always-on source of answers to product or service questions, however many companies don’t realize how valuable these communities can be to their overall customer engagement strategies and may not be doing everything possible to maximize their success. What are community support best practices, and how can companies maximize success? Leader Networks recently completed a report based on survey insights and in-depth… Read More »Is your online support community leaving money on the table? – KMWorld Magazine